<p>指南者留学全国统一咨询热线：<a href="tel:4001831832" style="color:#1677ff; text-decoration:none;">400-183-1832</a>，全国各地区、各分公司联系方式均为此号码。</p><section style="font-size: 16px;" data-role="outer"> <section style="font-size: 15px; line-height: 2; padding-right: 20px; padding-left: 20px; box-sizing: border-box;"> <section style="text-align: center; margin-top: 10px; margin-bottom: 10px; line-height: 0;"> <section style="vertical-align: middle; display: inline-block; line-height: 0;"><img class="rich_pages wxw-img" style="vertical-align: middle; width: 100%; max-width: 100%; height: auto;" src="https://editor-user.365editor.com/wechat/98/91/4947391/1683191274301656.gif" width="768" height="257" data-ratio="0.33425925925925926" data-src="https://editor-user.365editor.com/wechat/98/91/4947391/1683191274301656.gif" data-type="jpeg" data-w="1080" /></section> </section> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 10px; opacity: 1;"> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; background-color: #78a9b8; min-width: 5%; height: auto; padding: 12px; box-sizing: border-box;"> <section style="text-align: justify; color: #ffffff;"> <p><span style="font-family: PingFangSC-light;"><strong>什么是行为面试？</strong></span></p> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; height: auto;"> <section style="justify-content: flex-start; display: flex; flex-flow: row nowrap; opacity: 0.8; margin-top: 19px;"> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> </section> </section> </section> <section> <p><span style="font-family: PingFangSC-light;">在科技公司的面试中，行为面试 (Behavioral Interview) 越来越受到重视。</span></p> <p>&nbsp;</p> <p><span style="color: #78a9b8; background-color: #f8f9fd;"><strong><span style="font-family: PingFangSC-light;">行为面试（Behavioral Interview）是一种基于行为心理学的面试技术，旨在评估面试者的工作经验、职业素质和适应能力等。</span></strong><span style="font-family: PingFangSC-light;"><strong>通过询问面试者遇到的具体工作场景和如何处理工作难题的情况，评估他们的行为反应、问题解决能力、适应能力和团队合作能力等方面的表现。</strong></span></span></p> <p>&nbsp;</p> <p><span style="font-family: PingFangSC-light; color: #78a9b8; background-color: #f8f9fd;"><strong>在行为面试中，面试者需要提供具体、详细、事实化的情况，而不是简单地提供抽象的概念或通用的解决方案。通过这种方法，面试官可以更全面地了解面试者的实际能力，从而更准确地预测他们在工作中的表现。</strong></span></p> <p>&nbsp;</p> <p><span style="font-family: PingFangSC-light;">行为面试通常基于雇主事先制定的关键绩效指标和领导力素质等要求，因此它可以帮助面试官更好地理解和评估面试者是否符合公司文化和职位要求。行为面试的优点在于它可以为招聘过程增加更多的客观性和可预测性，减少对面试官主观判断的依赖，提高招聘的成功率。</span></p> <p>&nbsp;</p> </section> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 10px; opacity: 1;"> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; background-color: #78a9b8; min-width: 5%; height: auto; padding: 12px; box-sizing: border-box;"> <section style="text-align: justify; color: #ffffff;"> <p><span style="font-family: PingFangSC-light;"><strong>为何科技公司都采用</strong></span><strong style="font-family: PingFangSC-light;">行为面试？</strong></p> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; height: auto;"> <section style="justify-content: flex-start; display: flex; flex-flow: row nowrap; opacity: 0.8; margin-top: 19px;"> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> </section> </section> </section> <section> <p><span style="font-family: PingFangSC-light;">在科技公司的面试中，行为面试一直是非常重要的环节。</span><span style="font-family: PingFangSC-light;">科技公司普遍使用行为面试的原因有以下几点：</span></p> <ul class=" list-paddingleft-2" style="padding: 0px 0px 0px 30px; list-style-position: outside; margin: 0px;"> <li> <p><span style="font-family: PingFangSC-light;"><span style="color: #78a9b8;"><strong>招聘的职位需要具备特定的技能和能力：</strong></span>科技公司的招聘通常需要求职者具备特定的技能和能力，而行为面试可以有效地评估候选人是否拥有这些技能和能力。</span></p> <p>&nbsp;</p> </li> <li> <p><span style="font-family: PingFangSC-light;"><span style="color: #78a9b8;"><strong>行为面试更为客观：</strong></span>与传统的面试问题相比，行为面试问题更加客观，因为它们要求候选人描述已经发生过的具体情境和行为。这样可以让面试官更好地了解候选人的行为和决策，减少主观性的影响。</span></p> <p>&nbsp;</p> </li> <li> <p><span style="font-family: PingFangSC-light;"><span style="color: #78a9b8;"><strong>行为面试可以更好地预测未来行为：</strong></span>通过了解候选人在过去的具体行为和决策，面试官可以更好地预测他们在未来类似情境下的行为和决策。这种方法可以帮助公司更好地选择适合的人才，降低员工流动率。</span></p> <p>&nbsp;</p> </li> <li> <p><span style="font-family: PingFangSC-light;"><span style="color: #78a9b8;"><strong>行为面试可以评估候选人的价值观和道德标准：</strong></span>科技公司需要雇佣的不仅是技术能力强的人，还需要有正确的价值观和道德标准的人。通过行为面试问题，面试官可以更好地了解候选人的道德和价值观，从而更好地判断他们是否适合公司文化和价值观。</span></p> </li> </ul> <p>&nbsp;</p> <p><span style="font-family: PingFangSC-light;">综上所述，行为面试是一种客观、科学、有效的评估候选人能力和价值观的方法，因此被广泛应用于科技公司的招聘过程中。</span></p> <p>&nbsp;</p> </section> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 10px; opacity: 1;"> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; background-color: #78a9b8; min-width: 5%; height: auto; padding: 12px; box-sizing: border-box;"> <section style="text-align: justify; color: #ffffff;"> <p><span style="font-family: PingFangSC-light;"><strong>为何亚马逊采用</strong></span><strong style="font-family: PingFangSC-light;">行为面试？</strong></p> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; height: auto;"> <section style="justify-content: flex-start; display: flex; flex-flow: row nowrap; opacity: 0.8; margin-top: 19px;"> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> </section> </section> </section> <section> <p><span style="font-family: PingFangSC-light;">在所有科技公司当中，</span><span style="font-family: PingFangSC-light;">亚马逊对于候选人的要求非常高，他们会通过行为面试问题，测试候选人是否适合亚马逊的文化和工作环境。</span></p> <p>&nbsp;</p> <p><span style="color: #78a9b8; background-color: #f8f9fd;"><strong><span style="font-family: PingFangSC-light;">亚马逊的面试题围绕着其14项领导力原则展开，这些原则包括了客户至上、创新、诚信、学习和好奇心、拥抱失败等等</span></strong></span><span style="font-family: PingFangSC-light;">。这些原则不仅是亚马逊成功的重要因素，也是亚马逊文化的基础。</span></p> <p>&nbsp;</p> <p><span style="font-family: PingFangSC-light;">在面试过程中，亚马逊的面试官会通过行为面试问题，考察候选人是否具备这些原则中的某些特征。</span></p> <p>&nbsp;</p> <p><span style="font-family: PingFangSC-light;">在准备亚马逊的面试时，需要注意该公司有自己的题库，需要有针对性地进行准备。</span></p> <p>&nbsp;</p> <p><span style="font-family: PingFangSC-light;">很多候选人在准备面试时会遇到以下问题：面经零散、无法得到更新的信息和汇总、网上的答题技巧并不一定能够适用于亚马逊的面试。</span></p> <p>&nbsp;</p> <p><span style="color: #78a9b8; background-color: #f8f9fd;"><strong><span style="font-family: PingFangSC-light;">因此，掌握这些行为面试问题的答案，可以更好地准备自己的面试，为成功拿到Offer打下坚实的基础。</span></strong></span></p> <p>&nbsp;</p> <p><span style="color: #78a9b8; background-color: #f8f9fd;"><strong><span style="font-family: PingFangSC-light;">亚马逊的面试问题不仅考验候选人的思维能力和工作经验，更考察候选人的道德标准和个人价值观。例如，问候选人在遇到困难的客户时如何解决，考验的不仅是候选人的处理问题的能力，还考验候选人对待客户的态度和价值观；问候选人是否愿意揭露一个偷窃2英镑物品的同事，考验的不仅是候选人的道德标准，还考验候选人是否能够秉持公司的价值观。</span></strong></span></p> </section> <p>&nbsp;</p> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 10px; opacity: 1;"> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; background-color: #78a9b8; min-width: 5%; height: auto; padding: 12px; box-sizing: border-box;"> <section style="text-align: justify; color: #ffffff;"> <p><span style="font-family: PingFangSC-light;"><strong>候选人面试需注意的事项</strong></span></p> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; height: auto;"> <section style="justify-content: flex-start; display: flex; flex-flow: row nowrap; opacity: 0.8; margin-top: 19px;"> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; align-self: flex-start; flex: 0 0 auto; min-width: 5%; height: auto; padding-right: 9px; box-sizing: border-box;"> <section style="text-align: center;"> <section style="display: inline-block; width: 6px; height: 6px; vertical-align: top; overflow: hidden; background-color: #78a9b8;"> <section style="text-align: justify;"> <p>&nbsp;</p> </section> </section> </section> </section> </section> </section> </section> <section style="font-family: PingFangSC-light;"> <p>此外，候选人在回答这些问题时需要注意以下几点：</p> <ul class=" list-paddingleft-2" style="padding: 0px 0px 0px 30px; list-style-position: outside; margin: 0px;"> <li> <p><span style="color: #78a9b8; background-color: #f8f9fd;"><strong>结合自身经验回答问题。</strong></span>面试官更关心你的实际经验和你在工作中的表现。所以，在回答问题时，最好结合自身的经历进行回答。</p> <p>&nbsp;</p> </li> <li> <p><span style="color: #78a9b8; background-color: #f8f9fd;"><strong>重点突出自己的优势。</strong></span>在面试中，候选人需要突出自己的优势，展现自己的实力。所以，在回答问题时，需要重点突出自己的优势，以此来体现自己的价值。</p> <p>&nbsp;</p> </li> <li> <p><span style="color: #78a9b8; background-color: #f8f9fd;"><strong>注重细节。</strong></span>面试官通常会注意候选人回答问题时的细节。因此，在回答问题时，需要注重细节，展现自己的细致和专业性。</p> </li> </ul> </section> <section style="font-family: PingFangSC-light;"> <p>&nbsp;</p> <p>以下是<span style="text-decoration-line: underline; color: #5f91b7;"><strong>亚马逊五个最常见的行为面试问题</strong></span>，以及建议的答案，帮助您展示自己是适合该职位的候选人</p> <p>&nbsp;</p> </section> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-bottom: 10px;"> <section style="display: inline-block; width: 100%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; background-color: #edf4f9; padding: 25px; box-sizing: border-box;"> <section style="text-align: center; justify-content: center; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 20px;"> <section style="display: inline-block; vertical-align: middle; width: auto; align-self: center; flex: 0 0 auto; border-style: solid; border-width: 1px; min-width: 5%; height: auto; box-shadow: #b1d3f1 6px 6px 0px 0px; padding: 8px; box-sizing: border-box;"> <section style="text-align: left;"> <section style="text-align: justify; font-family: PingFangSC-light;"> <p style="text-align: left;"><strong>01</strong></p> </section> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: middle; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: center;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #5f91b7; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #5f91b7;"> <p>问</p> </section> </section> </section> <section style="display: inline-block; vertical-align: middle; width: auto; flex: 100 100 0%; align-self: center; height: auto; margin-left: 10px;"> <section style="color: #5f91b7; font-family: PingFangSC-light;"> <p><strong>请谈谈你遇到过的最具挑战性的客户。你如何解决他们的问题并使他们满意？</strong></p> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: top; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: flex-start;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #ffc32e; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #ffc32e;"> <p>答</p> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; align-self: flex-start; height: auto; margin-left: 10px;"> <section style="font-family: PingFangSC-light;"> <p>在我目前的岗位上，我曾处理过一名认为自己被欺骗的客户。TA正等着一笔付款，认为我们提供款项日期信息不实。虽然我知道我们提供的信息是正确的，但我知道必须找一种方法来让TA满意，而非直接告诉他他错了。我首先倾听了他的关注，重复听到的内容，并问问题以澄清任何不清楚的事情。我想让他放心，我会找到一个解决方案。虽然客户在收到付款的时间安排方面并没有被欺骗，但我能够找到一种方式，在不花费公司任何费用的情况下更快地向他付款。</p> </section> </section> </section> <section style="text-align: justify; font-family: PingFangSC-light; color: #5f91b7;"> <p><strong>答题思路：</strong></p> <p>这问题是展示你能够处理困难客户的机会。如果你没有处理过困难客户的经验，你可利用这个机会，借鉴其他生活中处理困难人的经验。</p> </section> </section> </section> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-bottom: 10px;"> <section style="display: inline-block; width: 100%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; background-color: #edf4f9; padding: 25px; box-sizing: border-box;"> <section style="text-align: center; justify-content: center; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 20px;"> <section style="display: inline-block; vertical-align: middle; width: auto; align-self: center; flex: 0 0 auto; border-style: solid; border-width: 1px; min-width: 5%; height: auto; box-shadow: #b1d3f1 6px 6px 0px 0px; padding: 8px; box-sizing: border-box;"> <section style="text-align: left;"> <section style="text-align: justify; font-family: PingFangSC-light;"> <p style="text-align: left;"><strong>02</strong></p> </section> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: middle; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: center;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #5f91b7; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #5f91b7;"> <p>问</p> </section> </section> </section> <section style="display: inline-block; vertical-align: middle; width: auto; flex: 100 100 0%; align-self: center; height: auto; margin-left: 10px;"> <section style="color: #5f91b7; font-family: PingFangSC-light;"> <p><strong>请描述一次你不具备所有必要数据或信息就做出决策的情况</strong></p> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: top; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: flex-start;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #ffc32e; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #ffc32e;"> <p>答</p> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; align-self: flex-start; height: auto; margin-left: 10px;"> <section style="font-family: PingFangSC-light;"> <p>我曾处理过一名认为自己被欺骗的客户。TA正等着一笔付款，认为我们提供款项日期信息不实。其实我们提供的信息是正确的，但我必须找方法来让TA满意，而非直接说TA错了。我首先倾听了TA的诉求，重复听到的内容，并问问题以澄清任何不清楚的事情。虽然客户在收到付款的时间安排方面并没有被欺骗，但我够找到一种方式，在不花费公司任何费用的情况下更快地向他付款。</p> <p>&nbsp;</p> </section> </section> </section> <section style="text-align: justify; font-family: PingFangSC-light; color: #5f91b7;"> <p><strong>答题思路：</strong></p> <p>这个问题有助于向面试官展示你如何分析情况和解决问题。它展示了你是否能够迅速做出决策。你的回答应该侧重于你的人际关系技巧。不要倾向于聚焦于负面的方面，否则很容易将这问题变成你没有确保拥有所有信息就做出决策，一定要避免这样做。</p> </section> </section> </section> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-bottom: 10px;"> <section style="display: inline-block; width: 100%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; background-color: #edf4f9; padding: 25px; box-sizing: border-box;"> <section style="text-align: center; justify-content: center; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 20px;"> <section style="display: inline-block; vertical-align: middle; width: auto; align-self: center; flex: 0 0 auto; border-style: solid; border-width: 1px; min-width: 5%; height: auto; box-shadow: #b1d3f1 6px 6px 0px 0px; padding: 8px; box-sizing: border-box;"> <section style="text-align: left;"> <section style="text-align: justify; font-family: PingFangSC-light;"> <p style="text-align: left;"><strong>03</strong></p> </section> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: middle; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: center;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #5f91b7; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #5f91b7;"> <p>问</p> </section> </section> </section> <section style="display: inline-block; vertical-align: middle; width: auto; flex: 100 100 0%; align-self: center; height: auto; margin-left: 10px;"> <section style="color: #5f91b7; font-family: PingFangSC-light;"> <p><strong>哪一项亚马逊的领导力原则zu&igrave;能引起你的共鸣?</strong></p> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: top; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: flex-start;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #ffc32e; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #ffc32e;"> <p>答</p> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; align-self: flex-start; height: auto; margin-left: 10px;"> <section style="font-family: PingFangSC-light;"> <p>我认同的原则是客户至上。我之前的岗位都是面向客户的销售角色，我认为客户是我们成功的关键。我知道一个不满意的客户会对他们遭受的糟糕服务表达强烈的不满。我也知道，一个满意的客户可能会在被询问时分享他们的推荐，但一个受到优质服务的客户更有可能在未受到激励的情况下谈论他们的经历。</p> </section> </section> </section> <section style="text-align: justify; font-family: PingFangSC-light; color: #5f91b7;"> <p><strong>答题思路：</strong></p> <p>亚马逊有14个领导力原则。在面试前，你应该熟悉每个原则。思考下你参与过的任何情况，以展示你与该原则的共鸣。例如，如果你选择了客户至上，解释一下原因。如果你选择了学习和好奇心，谈谈你是如何不断寻找新的学习机会，比如参加课程。</p> </section> </section> </section> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-bottom: 10px;"> <section style="display: inline-block; width: 100%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; background-color: #edf4f9; padding: 25px; box-sizing: border-box;"> <section style="text-align: center; justify-content: center; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 20px;"> <section style="display: inline-block; vertical-align: middle; width: auto; align-self: center; flex: 0 0 auto; border-style: solid; border-width: 1px; min-width: 5%; height: auto; box-shadow: #b1d3f1 6px 6px 0px 0px; padding: 8px; box-sizing: border-box;"> <section style="text-align: left;"> <section style="text-align: justify; font-family: PingFangSC-light;"> <p style="text-align: left;"><strong>04</strong></p> </section> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: middle; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: center;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #5f91b7; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #5f91b7;"> <p>问</p> </section> </section> </section> <section style="display: inline-block; vertical-align: middle; width: auto; flex: 100 100 0%; align-self: center; height: auto; margin-left: 10px;"> <section style="color: #5f91b7; font-family: PingFangSC-light;"> <p><strong>请谈谈你曾在项目中意识到需要对你正做的事情进行更改的情况。你对已完成的工作有什么感觉？</strong></p> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: top; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: flex-start;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #ffc32e; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #ffc32e;"> <p>答</p> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; align-self: flex-start; height: auto; margin-left: 10px;"> <section style="font-family: PingFangSC-light;"> <p>在我的上个岗位中，我们收购了一个竞争对手的业务。我的职责是确保将所有产品输入到我们的系统中。我将重点放在这个任务上，花了近两天的时间将数据输入到系统中，但中途发现得到的数据存在错误，便立即停止数据输入，并联系了经理讨论措施。过后获得正确的数据后，我花可额外的时间将错误数据从系统中删除，虽然这过程挺令人沮丧，但我没有让自己分心，而是专注于解决问题。</p> </section> </section> </section> <section style="text-align: justify; font-family: PingFangSC-light; color: #5f91b7;"> <p><strong>答题思路：</strong></p> <p>这个问题旨在展示你的适应能力以及如何应对变化的优先事项，这也展示你在压力下如何处理事情。</p> </section> </section> </section> <section style="text-align: left; justify-content: flex-start; display: flex; flex-flow: row nowrap; margin-bottom: 10px;"> <section style="display: inline-block; width: 100%; vertical-align: top; align-self: flex-start; flex: 0 0 auto; background-color: #edf4f9; padding: 25px; box-sizing: border-box;"> <section style="text-align: center; justify-content: center; display: flex; flex-flow: row nowrap; margin-top: 10px; margin-bottom: 20px;"> <section style="display: inline-block; vertical-align: middle; width: auto; align-self: center; flex: 0 0 auto; border-style: solid; border-width: 1px; min-width: 5%; height: auto; box-shadow: #b1d3f1 6px 6px 0px 0px; padding: 8px; box-sizing: border-box;"> <section style="text-align: left;"> <section style="text-align: justify; font-family: PingFangSC-light;"> <p style="text-align: left;"><strong>05</strong></p> </section> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: middle; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: center;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #5f91b7; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #5f91b7;"> <p>问</p> </section> </section> </section> <section style="display: inline-block; vertical-align: middle; width: auto; flex: 100 100 0%; align-self: center; height: auto; margin-left: 10px;"> <section style="color: #5f91b7; font-family: PingFangSC-light;"> <p><strong>请给我一个你的工作超出期望的例子？</strong></p> </section> </section> </section> <section style="display: flex; flex-flow: row nowrap; margin: 10px 0%; text-align: justify; justify-content: flex-start;"> <section style="display: inline-block; vertical-align: top; width: auto; min-width: 10%; flex: 0 0 auto; height: auto; align-self: flex-start;"> <section style="font-size: 18px; margin-right: 0%; margin-left: 0%; text-align: center;"> <section style="display: inline-block; background-color: #ffc32e; width: 1.8em; height: 1.8em; border-radius: 100%; margin-left: auto; margin-right: auto; font-size: 15px; color: #ffffff; box-sizing: border-box; border: 1px solid #ffc32e;"> <p>答</p> </section> </section> </section> <section style="display: inline-block; vertical-align: top; width: auto; flex: 100 100 0%; align-self: flex-start; height: auto; margin-left: 10px;"> <section style="font-family: PingFangSC-light;"> <p>在我的上一个岗位中，我们实施了一个新的流程，每个顾客在交易后都会被要求对我们的服务进行评价。我的指令是立即在交易后通过电子邮件向每个顾客发送一个包含我们评价链接的网页。但我个人觉得，当我收到这种意外的电子邮件时，我会忽略它们。所以，我决定在通话结束时向顾客询问是否愿意让我发送一封电子邮件，以便我们获得有关我们服务的反馈。大多数客户同意了这个请求。通过在电话中询问客户的反馈，我的回收率超过了我的同事的两倍，他们只是按照指示发送电子邮件。我的思路是，让顾客选择是否要接收电子邮件可以让他们参与其中，同时也让评价更加人性化。</p> </section> </section> </section> <section style="text-align: justify; font-family: PingFangSC-light; color: #5f91b7;"> <p><strong>答题思路：</strong></p> <p>这个问题的目的是让面试官了解你是否是一个超越期望的人，或者你是否是一个只遵循指令并不考虑能否做得更好的人。为了给面试官留下深刻的印象，你可以描述一个你被给定了非常明确的目标的情况。然后，解释你发现的机会如何超出了预期，并说明结果是什么。</p> </section> </section> </section> <section style="font-family: PingFangSC-light;"> <p style="text-align: left;">最后，要提醒候选人的是，这些面试问题只是亚马逊行为面试中的一部分，还需要结合自己的实际情况进行准备。希望以上内容能够帮助到正在准备亚马逊面试的小伙伴，祝你成功拿到Offer！</p> </section> </section> <p style="display: none;">&nbsp;</p> </section>